Refunds and Cancellation

All payments for Sparkease Pte Ltd or for services provided via Sparkease are in Singapore Dollar (SGD) and are non-refundable. You can cancel your monthly contract at any time, but all previous payments are non-refundable and will not be pro-rated. All annual payments are also non-refundable and will not be pro-rated.

If you decide to cancel your Sparkease membership, you will lose access to any and all data inside the app.sparkease.sg ecosystem, which includes, but is not limited to; Sparkease Funnels designs, Sparkease Support Calls.

Refunds will not be granted outside these windows from the date of initial purchase, for any reason.

If you wish to cancel your Sparkease subscription (including subscriptions for services) at any time, you must submit a cancellation request to us via our support email address [email protected]

Invoices for Sparkease can be requested at any time by emailing [email protected]

Subscription Terms And Automatic Payment

A Sparkease user is responsible for paying all sums due to Sparkease in connection with their monthly or yearly subscription in accordance with these Terms. Every calendar month or year, your account will be charged up to the subscription fee plus applicable tax for the following month’s subscription, together with any other fees for the following month’s subscription plus any accumulated charges for the past period (collectively, “Fees”). Failure by the Sparkease user to use any of the services available through the service provided by Sparkease does not relieve the Sparkease's user of their payment obligations under these Terms.

Potential users can pay by credit card or debit card. Payment details shall be collected by us through our secure financial data collection mechanism. You acknowledge and agree that we hold data relating to the transaction, including the last four digits and the expiration date of the card used to purchase the products or services together with details on when payment is due. You further acknowledge and agree that payments are due on a recurring basis in accordance with the payment terms for the specific service purchased (unless the subscription is cancelled in accordance with these Terms) and therefore authorize the automatic payment collection terms applicable to that specific service (e.g., on a monthly or yearly basis and for a specific amount).

Failed Monthly or Annual Payments

If your payment fails (e.g., expired card), we’ll notify you via email and Whatsapp. Services will continue for3 days to resolve the issue. After 3 days, AI automation tools will pause until payment succeeds. You may update payment details in your dashboard to resume service. No retroactive charges for paused periods.

If you are delinquent on your payments, please be advised we will delete the account and any subsequent funnels associated with the account after 7 days of delinquency.

If you decide to cancel your Sparkease membership, you will lose access to any and all data inside the app.sparkease.sg ecosystem, which includes, but is not limited to; Sparkease Funnels designs, automation, contacts & relevant information.

If you have questions about our Refund Policy, feel free to drop us an email at support [at] [email protected]